A-Z Guide

Requests for aid and service should be made at least thirty (30) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than thirty (30) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3826 or ada@asmneworleans.com.

Please click here additional information. 

Champions Square is located on LaSalle St., adjacent to the Superdome’s Grand Staircase at Gate C. Click here for a map of the ASM Global-managed complex.

Animals are prohibited in Champions Square with the exception of service animals assisting ADA patrons.

CLEAR BAG POLICY

All bags are prohibited other than clear vinyl bags no larger than 12" wide x 12" height x 6" deep, Gallon Size Ziploc Bags (Limit 1 of either) and Small Clutch Purses no larger than 4.5" x 6.5". Non-clear Diaper bags are prohibited.

Banners/Signs/Flags are generally allowed if they meet the following conditions:

• They are in good taste
• They are not deemed offensive
• They do not include profanity
• They do not obstruct the view of any guests or any existing Champions Square signage
• They do not present a safety hazard

Venue Management reserves the right to remove banners/signs/flags at any time.

Banners/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these conditions may change at any time due to event specifics, Show Management requests, etc.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

On event days, box offices are located at the North & South LaSalle St. entrances of Champions Square. Click here for a map of Event Day Box Office locations.

For box office hours on the day of an event, please refer to the event information page for that specific event.

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

Champions Square is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Champions Square.

Guests may convert their cash to a Visa Card by at the Guest Services location inside of Opening Act.

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

Patrons are not allowed to bring chairs into Champions Square.

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

club XLIV & Encore are private lounges located adjacent to the Champions Square stage. These spaces can be rented for corporate receptions, community events, weddings, and personal events. For venue and booking information, please click here.

Coolers are prohibited in Champions Square. Please refer to the “Prohibited Items” tab in the A to Z guide for a complete list of prohibited items.

All major credit cards are accepted at the box office. ATMs are located within the Square. Parking garages accept cash & credit.

Champions Square has transitioned to cashless concession transactions for food and beverage. Credit and debit card transactions only. Cash is no longer accepted. 

Please refer to the parking and directions section under the Plan Your Visit tab here.

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

For employment opportunities, please click here.

Champions Square has three (3) entrances:

• North LaSalle Entrance
• Grand Staircase Entrance
• South LaSalle Entrance 

Click here for the location of Champions Square entrances. For information about entrances for an event, please refer to the event information page for that specific event.

Depending upon the nature of an event or when considered necessary by ASM Global and Show Management, a visual or full search will be conducted by Champions Square Public Safety on all patrons prior to entering Champions Square. Patrons not willing to comply with search procedures prior to entering Champions Square may return their tickets immediately to the Box Office for a refund.

For a listing of prohibited items for a specific event, please refer to the event information page for that specific event.

Champions Square is a state of the art outdoor venue that can be rented for concerts, community events, festivals, and private special events. club XLIV and Encore, private lounges located adjacent to the Square, can be rented for corporate receptions, community events, weddings, and personal events. For more information, please click here.

For information regarding the cancellation or postponement of an event, please refer to the event information page for that specific event or refer to the Champions Square homepage.

First Aid services are provided during all Champions Square events.

For food and beverage at concession stands, we accept credit and debit card transactions only. Cash is no longer accepted.

Outside food and beverages are not allowed in Champions Square unless stated otherwise on the event information page for that specific event.

A Guest Services Tent is located in Champions Square during all events. At the Guest Services Tent, a Guest Services Specialist will be available to assist you and address any issues and questions you may have.

Complimentary hearing assistance devices are available at the Guest Services tent located in Champions Square during all events. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or ada@asmneworleans.com.

If Lost Program - In an effort to decrease the possibility of separation, all parents are encouraged to sign up their children for the If Lost Program at the Guest Services tent located outside of Opening Act. After enrolling, children will receive a wristband which is to contain the full name and phone number of the child’s parent or guardian. This information is to help assist staff in reuniting the children with their parent(s) or guardian(s). Children who become separated will be escorted to the Guest Services tent by a Team Member. Please proceed here to be reunited.

For lost and found information during an event, patrons should visit the Guest Services Tent located in Champions Square. After the conclusion of an event, guests can also inquire about lost items by filling out the Lost and Found Form here.

Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

For media inquiries, please contact media@asmneworleans.com.

To request event credentials, please contact mediaeventcredentials@asmneworleans.com.

Located adjacent to Champions Square, the Opening Act brings an additional 12,000 square feet of premium indoor space.

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. 

For event day parking rates and information, please refer to the event information page for that specific event. Parking garages accept credit or debit cards only.

Champions Square management and staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report any such behavior to the nearest Champions Square employee.

The following behaviors or activities are causes for eviction from Champions Square:

• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items inside Champions Square
• Inappropriate or offensive attire
• Public intoxication
• Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
• Fighting or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or venue employees
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of any unauthorized banners or signs
• Attempted resale of tickets
• Any other conduct deemed inappropriate by Venue Management

• ​Animals (with the exception of service dogs)
• Backpacks/knapsacks
• Bats
• Bicycles
• Bottles
• Cans
• Carts
• Clubs
• Containers
• Contraband
• Folding chairs
• Glass
• iPads
• Large/oversized bags. Maximum bag size is 12" width x 12" height x 6" depth (NOTE: This policy is subject to change depending on event tour management. Please refer to the specific event page for more information.)
• Laser pointers
• Mace
• Motorized vehicles
• Outside food and drink
• Poles
• Projectiles
• Selfie Sticks
• Skateboards
• Sticks
• Drones
• Whistles
• Tablets/iPads
• Tents
• Unauthorized marketing/soliciting/vending
• Video and audio recording devices (includes GoPros, etc.)
• Weapons
• Any other item(s) deemed unacceptable by Venue Management 

The Champions Square Public Safety Department is present during all events. For any public safety questions, please call (504) 587-3900. In case of an emergency, please call 911.

Re-entry is not permitted during ticketed events.

Champions Square is equipped with men’s and women’s restrooms. Click here for a map of restrooms in Champions Square.

Caesars Superdome and Champions Square offer convenient rideshare drop-off and pick-up locations near the stadium and arena. The designated rideshare zone is located on Loyola Avenue, north of the campus, within a 10-minute walking distance near Duncan Plaza. Click to view the Rideshare Map.

Pathway from the Rideshare Drop-Off

1. Calling Your Rideshare: The rideshare zone is geo-fenced. All rideshare drop-offs must occur within this designated zone. You can only be dropped off at this location.
2. From the Drop-Off: After being dropped off, proceed straight along the sidewalk for about 3 blocks toward the stadium and champions square
3. Follow Signs: Along the way, follow the clearly marked signs labeled "To the Stadium & Arena" for guidance to the Stadium and Arena.

Pathway to the Rideshare Pickup

1. From the Entrance: After the event, exit the building through the main entrances. Once outside, proceed straight along the sidewalk on Lasalle St.
2. Follow Signs: Follow the signs labeled "Rideshare Pickup" to navigate towards the designated area.
3. Designated Pickup Area: The sidewalk will lead you to the rideshare pickup zone. Look for marking to the loading zone for easy identification.
4. Calling Your Rideshare: The rideshare pickup area is geo-fenced. You can only request a rideshare pickup once you arrive at the rideshare zone.

This guide, along with the attached visual, ensures guests have a clear and efficient path for arriving and departing the Caesars Superdome, and Champions Square by rideshare. The integration of signage and a well-marked pathway helps guests navigate from the rideshare drop-off zone to the venue and back again after the event.

Champions Square is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside and outside of the venue within the security perimeter at any time.

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Champions Square property without prior, written authorization from Venue Management.

Strollers are allowed in Champions Square.

Tailgating is not allowed on Champions Square property or parking facilities.

Tickets can also be purchased at www.ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

On event days, box offices are located at the North & South LaSalle St. entrances of Champions Square. Click here for a map of Event Day Box Office locations.

For ticket-related problems prior to entering Champions Square, patrons should proceed directly to the Event Day Box Office on the Poydras St. side of Champions Square.

For ticket-related problems once you enter Champions Square, patrons should proceed directly to the Guest Services Tent within Champions Square.

The resale or attempted reselling of tickets on Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Box Office will make reasonable accommodations for replacement tickets.

Patrons with illegally duplicated tickets will not be allowed entry into Champions Square.

Refunds and exchanges are not allowed unless there is a change to the event date, time of the show or if the event is cancelled. If an event is cancelled, information regarding ticket refunds will be included on the homepage of the Champions Square website.

Umbrellas are allowed in Champions Square.

Champions Square is managed by ASM Global, the world leader in private management for public facilities. For more information about ASM Global, please click here.

Venue opening time for each show is at the discretion of Venue or Show Management. For Square opening times, please refer to the event information page for that specific event.

For video camera policies, please refer to the event information page for that specific event.

Events at Champions Square will be held rain or shine. However, if the weather is extreme and dangerous for patrons, an event may be delayed, postponed or cancelled. For information regarding an event that is delayed, postponed or cancelled, please refer to the homepage of the Champions Square website.

• Caesars Superdome
• Smoothie King Center
• ASM Global
• The Louisiana Stadium & Exposition District 
• New Orleans Saints
• New Orleans Pelicans
• New Orleans Convention & Visitors Bureau
• The Hyatt Regency New Orleans

Champions Square has a limited supply of wheelchairs available on a first-come, first-served basis. Government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Tent located in Champions Square during all events.

The ADA Facilitator can be contacted at (504) 587-3826 or ada@asmneworleans.com.

Prior to event day, Will Call is located at the Smoothie King Center Box Office.

On event day, Will Call is located at the Event Day Box Office on the Poydras St. side of Champions Square. For Will Call hours on event day, please refer to the event information page for that specific event.